Refund policy
Last updated: 20 July 2026
This Return & Refund Policy applies to all purchases made through lovebearmall.shop. We want you to love your purchase, and we stand behind the quality of our products.
1. 30-Day Return Policy
The 30-calendar-day return window begins on the date your order is delivered to the delivery address. You must submit your return request before this 30-day period expires. Standard eligible returns within the contiguous United States are free, and LoveBearMall will provide a prepaid return label. We do not charge a restocking fee.
The return conditions in this section apply to change-of-mind returns. They do not limit your right to seek a remedy for an item that is faulty, damaged, incorrect, or materially different from its description.
2. Return Conditions
To be eligible for a change-of-mind return, the product must:
- Be returned in its original packaging.
- Include all accessories, cables, manuals, and other supplied items.
- Have been handled or tested only to the extent reasonably necessary to inspect its appearance, contents, and basic functionality.
- Show no damage, excessive wear, alteration, or material signs of use.
- Be in a condition reasonably suitable for resale.
3. Future Return Restrictions
All physical products currently sold on lovebearmall.shop are eligible for change-of-mind returns, provided that they meet the return conditions above.
If a future product has a specific return restriction, that restriction will be clearly disclosed on the relevant product page before purchase.
4. Free Returns
We are pleased to offer free returns on all eligible items within the contiguous United States. We will provide a prepaid return label to our US returns address:
LoveBearMall Returns
96 County St
Walpole, MA 02081
United States
This address is used for authorised customer returns only. It is not LoveBearMall's legal or principal business address. Please contact us before sending a return.
To initiate a return, please contact us:
- Email: info@lovebearmall.shop
- US Customer Support: +1 (508) 525-9411
Please have your order number ready.
5. Order Cancellations and Changes
You may request to cancel or change an order before it has been dispatched. Please contact us as soon as possible at info@lovebearmall.shop or +1 (508) 525-9411.
Cancellation or amendment requests are not confirmed until we have acknowledged them in writing.
If the order has already been dispatched, it may be returned in accordance with this Return & Refund Policy.
We do not charge a cancellation fee. Approved cancellations will be refunded to the original payment method.
6. Refund Process
After we receive the returned item, we will inspect it and issue any approved refund to your original payment method within 2 business days of receiving the item.
Please allow an additional 5 – 10 business days for the refund to appear in your account, depending on your bank or card issuer.
If you prefer, we may also offer store credit or an exchange upon request.
7. Faulty or Damaged Items
If you receive a faulty, damaged, or incorrectly described item, please contact us immediately:
- Email: info@lovebearmall.shop
- US Customer Support: +1 (508) 525-9411
Depending on the circumstances and product availability, we will provide an appropriate remedy, which may include a replacement or a full refund. A partial refund may be offered only if you expressly agree to keep the product. A repair will be offered only where expressly agreed and reasonably available.
8. Contact Us
Paul Joshua Gonzales trading as LoveBearMall
8 Earl of Bandon Avenue, West Raynham, Fakenham, Norfolk, NR21 7DQ, United Kingdom
Email: info@lovebearmall.shop
US Customer Support: +1 (508) 525-9411
UK Administrative Office: +44 7851 803230
Service Hours:
US Customer Support: Monday – Friday, 9:00 AM – 5:00 PM (ET), excluding US federal holidays.
UK Administrative Office: Monday – Friday, 9:00 AM – 5:00 PM (UK time), excluding UK bank holidays.