Contact Us

We are here to help. Whether you have a question about an order, need assistance with a return, or just want to know more about our products, our team is ready to support you.

Customer Service Hours

US Customer Support: Monday – Friday, 9:00 AM – 5:00 PM (ET), excluding US federal holidays.

UK Administrative Office: Monday – Friday, 9:00 AM – 5:00 PM (UK time), excluding UK bank holidays.

We aim to respond to all enquiries within 1 business day.

Contact Information

By Email

For general enquiries and order support:
info@lovebearmall.shop

For copyright or intellectual property concerns:
info@lovebearmall.shop
(Please include "Copyright" in the subject line.)

By Phone

• US Customer Support: +1 (508) 525-9411 — Order enquiries, returns, shipping issues — Mon–Fri, 9am–5pm ET
• UK Administrative Office: +44 7851 803230 — Business and administrative enquiries — Mon–Fri, 9am–5pm UK time

By Post

Paul Joshua Gonzales trading as LoveBearMall
8 Earl of Bandon Avenue
West Raynham
Fakenham
Norfolk
NR21 7DQ
United Kingdom

Returns Address

LoveBearMall Returns
96 County St
Walpole, MA 02081
United States

This address is used for authorised customer returns only. It is not LoveBearMall's legal or principal business address. Please contact us before sending a return.

Response Commitment

We understand that your time is valuable. All enquiries are reviewed during our working hours and we aim to respond within 1 business day. Enquiries received outside of working hours or on public holidays will be handled on the next business day.